Custom Hair Colour Set Reviews
642 Client Reviews
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Cancelling
Product isn't bad, is high quality. Just is Not working for me. Covers No grey hairs, minimal itching and burning Much less than store bought dyes. Decent overall experience. For me, nor worth the extra 8 considering the results
Response From Our Experts
Robert - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Burned my hair!
Not happy at all!
Response From Our Experts
Hello Mauricio, Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
does not cover gray hair
hair dyed but does not cover gray hair
Response From Our Experts
Hi Vadim! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
For some reason it has stopped working
Only colors 5-10% so essentially after the wash it doesn’t even look like my hair were colored. Really disappointed for last few times.
Response From Our Experts
Vinayak - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist will review your feedback and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
I guess the chemical based kits just aren't for me.
Tried this instead of henna based kits and I didn't have great results and wasn't happy with the chemicals and how it affected my skin and hair.
Response From Our Experts
Chris - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback.
Doesn’t work on short facial hair
Really impressed with the box and packaging etc but unfortunately it hasn’t worked for me at all. Tried everything exactly as directed but the greys on my beard are exactly the same after use. I did specify short beard for my order, pretty disappointing.
Response From Our Experts
Hi Adam! We are so sorry to hear it didn't work on your facial hair. Please check your emails, we got back to you to help you.
Not long lasting
After a few attempts got the colour right but it sadly doesn’t last very long, coloured a week ago and already the grey is coming back through with a vengeance. Easy to apply, and initial results seem ok but in natural light it may as well not be there.
Response From Our Experts
Hi Matthew! We are so sorry to hear your greys are back so quick. Please check your emails, we got back to you to help you.
Scammers
A scam company who should be shut down adds autoship without notification and steals your money.... 50% bad reviews on Trustpilot says it all... I've also added my negative review on Facebook and Trustpilot....
Response From Our Experts
Hi Saffy! We are sorry to hear about your personal experience using our services. We've got back to all of your messages. Please let us know if there's anything else, we can do for you.
Unwanted delivery and charge
I signed up for a trial and the product burned my skin and was expensive. I then got another box, I thought it was a mistake, then I got another. I contacted them for a refund and got no response
Response From Our Experts
Hello Geoff, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
terrible color
wanted medium ash brown, results were dark, dark brown or black Had to wear a cap for Holidays.
Response From Our Experts
Hello Frank, Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!