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After a couple weeks the color fades and a brash orange appears. After several attempts to correct, including adjustments to shampoo and conditioning, the problem persists. Working with the Color Team is challenging and I’m not sure they fully appreciated my situation. Also, the Ash always too brown. Disappointed- John
Hi John, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We'd love to hear more about your experience and welcome you to contact us if you'd like to continue finding the perfect color for you! Thanks for giving Colorsmith a try!
They keep on charging from my credit card, big fraud. unable to cancel from website.charging to much.
Anwer - Thank you for reaching out! There are a lot of options for you with Colorsmith. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Only one applications vs multiple The price after the first discount order too expensive. Does work but many failing value and number of uses
Alan M.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that we did not meet up to your expectations. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
The application directions do not mention doing a skin test prior to applying, I strongly recommend doing so. I had an allergic reaction after applying a drop on my inner arm and developed a raised, itchy and red skin reaction. This product contains PPD. If you're not allergic to PPD or other chemicals then this may work for you but those allergic to PPD this product is a definite no.
Hello Paul. We’re truly sorry to hear that you experienced an allergic reaction. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Not bad. But it expensive when you order 2nd time .
Alister F. - Thank you for your feedback! We're happy to hear that you love your hair colour. Your first order was placed through a special promotion, and the advantage of our hair colour plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
This product did not provide enough grey coverage. I was told that I would be sent a replacement which would take the grey out of my hair and beard. I have not received this and I have been left very disappointed.
Paul O. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
It darken the hair but does not hold for long as u describe it to be,maybe it need some more strength.
Musa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello from Australia, I just gonna say, I'm very sad and disappointing with my product the color is very poor and I did not get a uniform result in my hair coloring, I am really disappointed.
Fel - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Was a beautiful brunette right after dying, two days later it was already starting to fade and now it’s mostly red tinted. I know my gray is difficult to color but a dye should last a little longer than a few days.
Hey Darrell. Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
I had high hopes for this product. It did a decent job on my hair but not on my beard. Also the automatic billing charged my credit card on the weekend while customer service was closed so now I'm getting the exact same thing that DIDN'T WORK delivered again. Not happy.
Mick - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
